CUSTOMER SERVICE POLICY
We strive to offer quality products !! We thoroughly inspect all items when we receive them, but sometimes we miss something. If you believe you've received a damaged or defective item, please do not hesitate to reach out to us via email (Jacquelinechyico@gmail.com) so we can take care of it. We want you to love everything you purchase from us and we will work with you to make it right!
Online Order Return Policy
Effective 7/30/2020, all sales are considered final unless consumer is willing to pay cost of exchange shipping. No returns or exchanges will be accepted for any purchases made or orders placed after 7/30/2020 unless consumer is willing to pay the cost of exchange shipping. If you are unsure of your size, please reach out to us via email (firstname.lastname@example.org) BEFORE placing your online order. You may also request items to be held up to two business days at no charge in order to try them on in store prior to purchasing. A size exchange of the same item will be allowed only if the requested size in the same style is available. No other exchanges will be permitted unless the item you received is damaged or defective .
No Refund's on Digital Products or Events.
Effective 7/30/2020, all sales are considered final unless otherwise stated above. No returns or exchanges will be accepted for any purchases made or orders placed after 7/30/2020.
Online orders will be processed and shipped within 14 business days from date of purchase. Shipped orders will be sent via USPS with a tracking number (US only). International orders will be sent via USPS with a document location number for customs but not a tracking number. We are not responsible for returned, damaged, lost, or stolen packages, nor are we responsible for incorrect addresses. We ship to the address provided at checkout. If a package is returned due to an incorrect address, we are happy to resend it to you, but may charge an additional shipping fee. Shipping fees are non-refundable, even if orders are returned. Orders of $75 and more will be eligible to receive free standard shipping (US only).
At Jacqueline Chyi Co. we are committed to protect your privacy rights.
We deeply appreciate our online customers and visitors and collect
information to better serve your buying needs and shopping experience.
Jacqueline Chyi Co. guarantees you that we will not sell, rent, or share any
of your personal information with any third parties without your
consent, except for our personal affiliates who provide us with
necessary services to process your order.
At checkout, you will be asked to make an account with us optionally,
or you may checkout as a guest. In both cases, you will be asked to
provide personal information such as your name, billing address,
shipping address, email address, telephone number, credit card or other
form of payment information or any other identifying information. The
information you provide will be used for purposes such as: providing you
with the items that you purchased, to process and ship orders, to send
shipping confirmations, store credit information, and to provide
customer service and inform you of new site features, and special
General viewing of our site does not require for us to collect any
personal information. Nevertheless, we do gather non-personally
identifiable navigational information such as IP address, service
provider, browser version, and domain type. This assists us in providing
you with better service by knowing about where visitors go on our
website, what products they view, and the time of the visitor's visit.